Greenlaurel: Another $50 Million Ripoff for Households that Switched Electricity Suppliers

0

Seventeen years after Maryland’s energy markets were deregulated, most residential consumers who switched their electricity supplier continue to pay a hefty price premium. Many of the 450,000 switchers would have paid less just sticking with their local utility electricity offering — $50 million less in 2016 alone.

Often enticed by savings, 21 percent of Maryland’s residential accounts had switched electricity suppliers in 2016. Last year, these so-called switchers overpaid by $120 on average, or 10 percent more than if they hadn’t switched. (That figures excludes energy suppliers who only sell renewable energy plans and often charge a premium for clean energy.)

On a positive note, Maryland’s two largest suppliers, Constellation and WGL Energy, matched 2016 standard electricity rates. The firms, with a 39 percent market share, offer fixed-rate plans only which can include clean energy products.

However, the consumer bottomline is that a confusing marketplace that allows tricky, yet legal variable rates left the door open for suppliers to overcharge consumers.

Deregulation’s Intent: Gin Up Pricing Competition

Joining the deregulation wave rolling across the U.S. in the 1990s, Maryland passed the Electric Customer Choice and Competition Act of 1999. Legislators bet that allowing multiple electricity suppliers into a market would spark pricing competition.

Unfortunately, the rates that suppliers can charge for their electricity is not regulated at all.

The deregulation law has a major flaw in that there are no rules or guidelines that apply to what suppliers can and can’t charge.

Maryland’s Public Service Commission (PSC) regulates electricity suppliers. Because of the sky-high variable rates that consumers were charged during the wacky 2014 “polar vortex,” the PSC completed an extensive rule making effort in 2016 known as RM54.

In conjunction with industry, Maryland’s utilities and a few consumer advocates,  the PSC developed much tighter regulations for supplier sales tactics, anti-slamming rules, telemarketing standards and standardized consumer supplier plan literature.

But the rule didn’t have sharp enough teeth to keep suppliers from charging any rate the market will bear.

Suppliers can charge variable month-to-month rates. In Maryland it’s okay for suppliers to create minimum usage plans and term them “budget billing.” And, suppliers legally are allowed to automatically renew accounts from fixed-rates to variable-rate plans when their contract ends if customers don’t opt out and actively choose a plan.

This may explain the chart below illustrating that 50 percent of households that switched electricity suppliers paid on average at least 10 percent over the “standard offer service (SOS)” rate. S.O.S. is code for BGE’s kilowatt price if you don’t switch, the do-nothing price.

Yearly data is sourced from Energy Information Administration’s 861 final 11/6/17 report Sales_Ult_Cust

Only two pricing-related rules came out of RM54: Maryland’s consumers must be notified by suppliers in writing if their rate will increase more than 30 percent in one month. And, suppliers must make available the variable rate customers will be charged for the next billing cycle, yet few do.

A “weather vortex” situation can easily happen again, as tens of thousands of residential accounts are on variable pricing. And most have no idea. Everyone should know the information printed in the “green box” below found on every BGE invoice.

Found on your BGE bill under the “Electric Details” box, the BGE Supply Price Comparison box states that one kilowatt hour is priced at $0.08218 through May 2018. Why aren’t prices printed in currency format?

Why are people paying more for energy when they switch?

  1. No mass market advertising for supplier choice: Marylanders can contract with energy suppliers through door-to-door salesman, direct mail campaigns or enroll online, but advertising via TV and radio isn’t utilized. Consumers therefore have low awareness overall of their kilowatt rate charged by their utilities or suppliers. The green price comparison box (above) is the one consistent place to find kilowatt rates.
  2. No official statewide shopping comparison tool: Other states offer unbiased and official online comparison tools to help households choose the best plan, and most states invest in consumer electric choice education. Maryland’s PSC shopping web site is inaccurate and simply lists in alphabetical order 120 offers. Consumers can shop via third-party web sites Choose Energy and Point.Click.Switch to price compare, but these web sites aren’t regulated by any agency.
  3. No Natural Gas Rate Data: Consumers will not find a natural gas “price comparison box” printed on their BGE bills, nor will they find the BGE web link printed on their bills that reports historical monthly rates. The PSC does not offer a natural gas shopping site, but does link to the OPC web site with updated natural gas prices and supplier offers by utility. Your natural gas rate is listed under Gas Details Supply.
    The lack of transparency in natural gas rates may explain why no supplier beat BGE’s natural gas $0.43 rate per therm in November 2017. Most suppliers are charging $0.50 to $0.80 per therm for the same gas.

  4. Misleading and Risky Variable Rates: When customers switch to suppliers, they enter into a business contract. The majority of electricity supplier contracts, except Constellation and WGL, include in the terms and conditions that accounts will be converted to variable month-to-month pricing at the end of the contract term or after the promotional price.
    If consumers who enrolled in a one-year fixed-rate plan miss the renewal letter mailed out 45 days before the end of the term, most accounts will be converted to variable-rate pricing.
    The second way consumers find their account quietly switched to variable rates is if they didn’t catch that the “low rate” was a short-term teaser for only one, two or three months. Suppliers can charge any variable rate, and variable rates are often 20-50 percent higher than utility standard rates. Though suppliers are required to publish future variable rates 12 days ahead, few do. Consumers also have no way to compare variable rate levels charged by suppliers when they are comparing offers.

    Similar to most energy supplier contracts, notice the language above stating that account will “transition seamlessly to our month-tomdnth variable rate plan.”
  5. Green Energy, Rewards and Loyalty Products: Many suppliers offer reward programs based on energy usage, ranging from airline miles, shopping points and sign-up gift cards to swag and cash rebates.
    The challenge is that reward programs are often tied to riskier variable-rate pricing. The reward program value can be cancelled out by the monthly premiums paid. Does the $50 million overpay in 2016 justify the rewards and green energy premiums and loyalty products?

Low-Income Accounts Overpaying?

How does inflated supplier pricing affect low-income accounts that participate in the Electric Universal Service Program, or for folks assisted by the nonprofit Fuel Fund? To what extent are federal taxpayer dollars helping to pay low-income accounts with potentially inflated rates? Is limited emergency assistance money being diverted from paying low-income bills to paying a supplier’s higher variable rate? Three days this November, two representatives from a supplier included on the chart above, set up shop across the street from Paul’s Place Outreach in Washington Village/Pigtown. The reps offered a $250 bill credit to folks who enrolled. Ironically, a Fuel Fund of Maryland energy efficiency Watt Watchers class was in session.

What’s a Consumer To Do? How do you tell if your account is on variable pricing? How do you compare prices? Do you understand your pricing plan and contract length? Are you paying more for nothing?

We’ll be publishing a follow-up guide offering experts’ answers to your burning supplier questions.

The good news is that Maryland’s energy choice system does offer the chance to choose a smart supplier plan. For consumers who are informed and organized, economical fixed-rate plans for renewable, conventional electricity and/or reward pricing exist.

The bad news is that the onus for a smart electricity supplier decision — for any household type at any income level — rests squarely on your shoulders, for now at least.

Reach out to laurel@baltimorefishbowl.com and we’ll make sure our upcoming guide makes it into your inbox.

 

 

Laurel Peltier
Follow me

Laurel Peltier

Laurel writes the environmental GreenLaurel column every Thursday in the Baltimore Fishbowl. A graduate of UVA's MBA program, she spends her time with her family and making "all things green" interesting.
Laurel Peltier
Follow me

LEAVE A REPLY

Please enter your comment!
Please enter your name here