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After years of high-profile water billing errors, DPW will get independent review of billing process

The complaints have piled up: tales from city residents, churches and even the city’s own properties of vastly inflated water bills, glitches following the adoption of a new monthly billing system in 2016, and recent cries for more transparency and accountability from DPW as another three-year water rate hike is set to take effect. Now, […]