Ace Hardware is Open and Here for Customers during Coronavirus

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Small businesses and non-profits are especially hard hit during the coronavirus outbreak. We get it! Baltimore Fishbowl is a small business, too. To help small businesses and non-profits, we will provide regular updates to let you know how they are coping. 

The following is an update from Courtney Belew, Senior Manager of Marketing & Community Engagement at Ace Hardware (A Few Cool Hardware Stores) on how they are adapting and coping during these times.

A Few Cool Hardware Stores are a unique cooperative of Ace Hardware stores in the Washington, DC, Alexandria, VA and Baltimore, MD metro areas. Our goal is providing you with friendly service at your neighborhood hardware store. As a member of the Ace co-op, we strive to be the most neighborhood-oriented home improvement stores around.

How have you altered your business to adapt to the quarantine?
Our three Baltimore Ace locations are open and here for our customers. The safety of our staff and customers is of the upmost importance to our stores. Customer limits have been placed at each location to ensure proper physical distancing is practiced and ensure our customers feel safe inside our stores. In compliance with the MD state ordinance, we require that all customers and staff wear protective face coverings at all times while shopping. Our store is continuously cleaned and surfaces are regularly sanitized to reduce the risk of contamination. Our stores continue to receive daily shipments of essential supplies. We are experiencing high call volumes; if you have a product or order inquiry, you can reach us via Facebook messenger or send an email to [email protected]. Customers can shop contact-free by placing their orders online at www.acehardware.com; in store and curbside pickup are available same or next day pending product availability. We have slightly altered business hours during the COVID crisis (Waverly: 10-6 daily; Canton & Fed: 8a-7p Mon-Sat, 10-6 Sunday) and encourage our customers to check updates on our website at www.acehardwaredc.com

Are you doing something for the community or your employees that you want to share with our readers?
We provide lunch money to every employee during their shift so they may support a local restaurant or business and help stimulate the local economy.

What is the status of your employees?
We are fortunate to continue to employee the entire staff at Charm City Hardware. Each staff member has received two cloth face masks and hand sanitizer to ensure they have a clean option available to them at every shift.

How can readers help you get through the crisis?
We ask that our customers continue to practice recommendations set in place by the CDC (social distancing, limiting contact, wearing face coverings). For the safety of our staff and customers: come prepared with a shopping list; keep browsing to 15 minutes or less; and please wait to enter the store at a 6 ft distance from other customers until a member of our team confirms it’s your turn to enter the store. We know it’s hard, but we also ask that customers refrain from petting our store cats to ensure they stay healthy through this crisis, too!

How are you coping, personally?
We are so fortunate to be open and appreciate the support and business we are receiving from our customers.

Is there anything else you would like to share with our readers?
We miss our neighboring businesses and are sad to see so many have to close their doors. Please support them and shop local when you can to ensure our vibrant communities can survive through these trying times.

Learn more about Ace Hardware by visiting their website. You can also check out their Facebook pages for updates:


If you represent a local small business or non-profit and would like to share your update with our readers, contact Nicole Allen at [email protected]. During the crisis, we will offer these sponsored posts for free as a service to the community.

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1 COMMENT

  1. I shopped at my local ace hardware and all the employees were not wearing face mask. When I got home I called the store and talked to the store manager and asked her why the employees weren’t wearing face mask. Her response was rude and just said it’s not mandatory and the store lets them do what they want. I told her because the store is not having employees wear mask I will not shop at the store any longer. Her reply was suit yourself, by.

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