Commitment to Clients – How OFFICENSE is Coping with Coronavirus


Small businesses and non-profits are especially hard hit during the coronavirus outbreak. We get it! Baltimore Fishbowl is a small business, too. To help small businesses and non-profits, we will provide regular updates to let you know how they are coping. 

The following is an update from Nirmal Kedia (President) and Noah Shumway (Director – Sales & Marketing) of OFFICENSE on how they are adapting and coping during these times.

OFFICENSE has been supporting local businesses since 2006.  We are in the professional image business. Whether it’s when your potential clients meet you at your office in our facilities, when they look you up online, or when they interact with your company on the phone, OFFICENSE ensures you are projecting a consistent, professional image at a fraction of the traditional costs.

Specifically, we assist companies by offering flexible workspace solutions, live answer phone services, and highly customized administrative services that go far beyond just office rental. Our customers include large or small companies including contractors, attorneys, mental health counselors, CPR training companies, non-profits, IT services companies, state and federal government contractors, medical research companies, and many more. These companies rely on us to receive their phone calls, sort their mail, process their checks and payments, and provide technology and communications support so that their staff can work effectively, whether it is from their offices or their homes.

How have you altered your business to adapt to the quarantine?
Because of our obligation to sustain our clients’ businesses, OFFICENSE has made every effort to work with our clients, and a commitment to continuing to providing the critical essential infrastructure they’ve come to depend on.  We offered flexible work schedules to our essential in-office staff as well as reduced our operating hours to allow for social distancing during peak commuting hours.  Much of our support team is already setup to work remotely.

We are quite a bit different from the so-called “coworking” space, in that we offer private meeting rooms for our clients to conduct their business rather than the community type common shared desk spaces.  While the open shared desk coworking model is great for social settings, our private offices model is more conducive to conducting business professionally in private, and naturally suitable to ensure social distancing.

OFFICENSE has always focused its efforts on offering truly business critical and value adding support services such as phone answering, custom administrative services, mail handling/processing, and small business consulting.  We are proud that we have continued to  service our “essential-business” clients by processing their mail, checks, and business critical communications without any interruptions or lay-offs, while other shared space and rental based coworking companies such as WeWork, Spaces, and Regus have all shut down and cut staff.